Privacy Policy
This notice describes our privacy policy.
Thermatech (UK) Ltd is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised experience.
No information collected by us on this site will be sold, rented or loaned except as expressly stated in this Privacy Policy and consented to by you.
Control of personal information
Any personal information provided to or to be collected by Thermatech (UK) Ltd is controlled primarily by the Enquiry/Data Controller for Thermatechtimber.co.uk of:
Thermatech (UK) Ltd. Head Office
Bucklers Lane
Holmbush
St. Austell
Cornwall
PL25 3JN
What information do we collect and how do we use it?
We will not collect any information about individuals, except where it is specifically and knowingly provided, for example, at the time of enquiring, registration or ordering. This data is referred to in this policy as 'personal information'.
When you register or order, we collect personal information such as your name, e-mail address, delivery address, telephone number, credit or debit card number and the card's expiry date. This allows us to process and fulfil your order(s) and to notify you about the status of your order(s). If you register you can save your payment card details and delivery addresses which can be selected when you order.
We will also collect non-transactional data should you enter a competition, request a brochure, take part in a survey, request an e-newsletter or contact Thermatechtimber.co.uk via one of the electronic forms provided.
We may also use the information we collect to occasionally notify you about news and information about goods and services we think you may find valuable including new Thermatechtimber.co.uk services and important functionality changes to the website. At every point on the site where such personal information is collected, you can tell us if you do not want your personal information used in this way. If at any later stage you decide you would rather not receive such information please contact us.
The information collected will also be used to help us provide further services on this site in the future.
Will Thermatech (UK) Ltd share the information it receives?
Contractors: We employ other companies and individuals to perform functions on our behalf. Our contractors may have access to personal information needed to perform their functions, but may not use it for other purposes.
Other companies in the Thermatech (UK) Ltd group of companies may also wish to provide you with news and information about goods and services that maybe of interest to you. At every point on the site where such personal information is collected, we give you the option to tell us if you do not want your personal information disclosed in this way. If at any later stage you decide you do not wish us to continue to disclose your information in this way please contact us.
We may share non-personal aggregate statistics (group) data about visitors to this site, sales and traffic patterns with connected group companies or other parties. However we do not sell or share any information about you as an individual user of this site unless you agree to us doing so.
Cookies
Cookies are alphanumeric identifiers that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and help us to track visitors to our site, so we can better understand what portions of our site best serve you.
Our cookies do not contain any personally identifying information, but they do enable us to provide features such as the Online Shopping facility and enable us to store items in your Shopping Basket between visits. We also use Cookies for certain Affiliate Schemes which we are accredited to.
This is simply to allow us to track our most popular Affiliate Schemes, and will not be used to collect personal data.
Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent this.
It is not possible to purchase using Thermatechtimber.co.uk unless you have cookies turned on and we recommend that you leave them turned on.
Links
We may from time to time establish relationships with other companies that will enable you to access the web sites of such companies directly from our site. Each individual company operates its own policy regarding the sale of personal information and the use of cookies. If you have a particular interest or concern regarding the way your personal information will be used then you are advised to read the privacy statement on the relevant site.
We try to provide you with links to high quality, reputable sites which we believe will be of interest and relevant to you, but please note that such third party sites are not under our control and we do not contribute to the content of such sites. When you click through to these sites you leave the area controlled by Thermatech (UK) Ltd. We cannot accept responsibility for any issues arising in connection with either the third party's use of your data, the site content or the services offered to you by these sites.
How does Thermatech (UK) Ltd protect customer information?
When you place orders online or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.
What choices do I have?
You do not have to provide Thermatech (UK) Ltd with any of the information requested, however your computer will need to accept cookies to enable you to place orders with Thermatechtimber.co.uk.
You can update any personal information we hold about you by contacting us, or by logging in using your username and password.
If at any stage you change your preferences and decide you would rather not receive news and information about goods and services from Thermatech (UK) Ltd or from other companies associated to us, please contact us.
Children
Thermatech (UK) Ltd does not sell products for purchase by children. We may sell childrens products for purchase by adults. If you are under 18, you may use Thermatechtimber.co.uk only with the involvement of a parent or guardian.
How do I make a complaint about Thermatechtimber.co.uk?
Thermatech (UK) Ltd will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 48 hours. If you are still not happy with the way your complaint is being handled you should write to:
Richard Cass
General Manager
Thermatech (UK) Ltd Head Office
Bucklers Lane
Holmbush
St. Austell
Cornwall PL25 3JN
Policy changes
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Any changes to this policy made by Thermatech (UK) Ltd will be posted here and will take effect immediately. This policy was last updated in February 2007.
Tell us what you think
Thermatech (UK) Ltd welcomes your questions and comments about privacy.
If you have any questions please either email richard.cass@thermatechtimber.co.uk, or contact us at the address shown above.
